Network Debug and Troubleshooting Guide¶
This section discusses how to debug and troubleshoot network modules in Ansible.
How to troubleshoot¶
Ansible network automation errors generally fall into one of the following categories:
- Authentication issues
Not correctly specifying credentials
Remote device (network switch/router) not falling back to other other authentication methods
SSH key issues
- Timeout issues
Can occur when trying to pull a large amount of data
May actually be masking a authentication issue
- Playbook issues
Use of
delegate_to
, instead ofProxyCommand
. See network proxy guide for more information.
Warning
unable to open shell
The unable to open shell
message means that the ansible-connection
daemon has not been able to successfully
talk to the remote network device. This generally means that there is an authentication issue. See the “Authentication and connection issues” section
in this document for more information.
Enabling Networking logging and how to read the logfile¶
Platforms: Any
Ansible includes logging to help diagnose and troubleshoot issues regarding Ansible Networking modules.
Because logging is very verbose, it is disabled by default. It can be enabled with the ANSIBLE_LOG_PATH
and ANSIBLE_DEBUG
options on the ansible-controller, that is the machine running ansible-playbook
.
Before running ansible-playbook
, run the following commands to enable logging:
# Specify the location for the log file
export ANSIBLE_LOG_PATH=~/ansible.log
# Enable Debug
export ANSIBLE_DEBUG=True
# Run with 4*v for connection level verbosity
ansible-playbook -vvvv ...
After Ansible has finished running you can inspect the log file which has been created on the ansible-controller:
less $ANSIBLE_LOG_PATH
2017-03-30 13:19:52,740 p=28990 u=fred | creating new control socket for host veos01:22 as user admin
2017-03-30 13:19:52,741 p=28990 u=fred | control socket path is /home/fred/.ansible/pc/ca5960d27a
2017-03-30 13:19:52,741 p=28990 u=fred | current working directory is /home/fred/ansible/test/integration
2017-03-30 13:19:52,741 p=28990 u=fred | using connection plugin network_cli
...
2017-03-30 13:20:14,771 paramiko.transport userauth is OK
2017-03-30 13:20:15,283 paramiko.transport Authentication (keyboard-interactive) successful!
2017-03-30 13:20:15,302 p=28990 u=fred | ssh connection done, setting terminal
2017-03-30 13:20:15,321 p=28990 u=fred | ssh connection has completed successfully
2017-03-30 13:20:15,322 p=28990 u=fred | connection established to veos01 in 0:00:22.580626
From the log notice:
p=28990
Is the PID (Process ID) of theansible-connection
processu=fred
Is the user running ansible, not the remote-user you are attempting to connect ascreating new control socket for host veos01:22 as user admin
host:port as usercontrol socket path is
location on disk where the persistent connection socket is createdusing connection plugin network_cli
Informs you that persistent connection is being usedconnection established to veos01 in 0:00:22.580626
Time taken to obtain a shell on the remote device
Because the log files are verbose, you can use grep to look for specific information. For example, once you have identified the pid
from the creating new control socket for host
line you can search for other connection log entries:
grep "p=28990" $ANSIBLE_LOG_PATH
Enabling Networking device interaction logging¶
Platforms: Any
Ansible includes logging of device interaction in the log file to help diagnose and troubleshoot
issues regarding Ansible Networking modules. The messages are logged in the file pointed to by the log_path
configuration
option in the Ansible configuration file or by setting the ANSIBLE_LOG_PATH
.
Warning
The device interaction messages consist of command executed on the target device and the returned response. Since this log data can contain sensitive information including passwords in plain text it is disabled by default. Additionally, in order to prevent accidental leakage of data, a warning will be shown on every task with this setting enabled, specifying which host has it enabled and where the data is being logged.
Be sure to fully understand the security implications of enabling this option. The device interaction logging can be enabled either globally by setting in configuration file or by setting environment or enabled on per task basis by passing a special variable to the task.
Before running ansible-playbook
run the following commands to enable logging:
# Specify the location for the log file
export ANSIBLE_LOG_PATH=~/ansible.log
Enable device interaction logging for a given task
- name: get version information
cisco.ios.ios_command:
commands:
- show version
vars:
ansible_persistent_log_messages: True
To make this a global setting, add the following to your ansible.cfg
file:
[persistent_connection]
log_messages = True
or enable the environment variable ANSIBLE_PERSISTENT_LOG_MESSAGES:
# Enable device interaction logging
export ANSIBLE_PERSISTENT_LOG_MESSAGES=True
If the task is failing on connection initialization itself, you should enable this option globally. If an individual task is failing intermittently this option can be enabled for that task itself to find the root cause.
After Ansible has finished running you can inspect the log file which has been created on the ansible-controller
Note
Be sure to fully understand the security implications of enabling this option as it can log sensitive information in log file thus creating security vulnerability.
Isolating an error¶
Platforms: Any
As with any effort to troubleshoot it’s important to simplify the test case as much as possible.
For Ansible this can be done by ensuring you are only running against one remote device:
Using
ansible-playbook --limit switch1.example.net...
Using an ad-hoc
ansible
command
ad-hoc refers to running Ansible to perform some quick command using /usr/bin/ansible
, rather than the orchestration language, which is /usr/bin/ansible-playbook
. In this case we can ensure connectivity by attempting to execute a single command on the remote device:
ansible -m arista.eos.eos_command -a 'commands=?' -i inventory switch1.example.net -e 'ansible_connection=ansible.netcommon.network_cli' -u admin -k
In the above example, we:
connect to
switch1.example.net
specified in the inventory fileinventory
use the module
arista.eos.eos_command
run the command
?
connect using the username
admin
inform the
ansible
command to prompt for the SSH password by specifying-k
If you have SSH keys configured correctly, you don’t need to specify the -k
parameter.
If the connection still fails you can combine it with the enable_network_logging parameter. For example:
# Specify the location for the log file
export ANSIBLE_LOG_PATH=~/ansible.log
# Enable Debug
export ANSIBLE_DEBUG=True
# Run with ``-vvvv`` for connection level verbosity
ansible -m arista.eos.eos_command -a 'commands=?' -i inventory switch1.example.net -e 'ansible_connection=ansible.netcommon.network_cli' -u admin -k
Then review the log file and find the relevant error message in the rest of this document.
Troubleshooting socket path issues¶
Platforms: Any
The Socket path does not exist or cannot be found
and Unable to connect to socket
messages indicate that the socket used to communicate with the remote network device is unavailable or does not exist.
For example:
fatal: [spine02]: FAILED! => {
"changed": false,
"failed": true,
"module_stderr": "Traceback (most recent call last):\n File \"/tmp/ansible_TSqk5J/ansible_modlib.zip/ansible/module_utils/connection.py\", line 115, in _exec_jsonrpc\nansible.module_utils.connection.ConnectionError: Socket path XX does not exist or cannot be found. See Troubleshooting socket path issues in the Network Debug and Troubleshooting Guide\n",
"module_stdout": "",
"msg": "MODULE FAILURE",
"rc": 1
}
or
fatal: [spine02]: FAILED! => {
"changed": false,
"failed": true,
"module_stderr": "Traceback (most recent call last):\n File \"/tmp/ansible_TSqk5J/ansible_modlib.zip/ansible/module_utils/connection.py\", line 123, in _exec_jsonrpc\nansible.module_utils.connection.ConnectionError: Unable to connect to socket XX. See Troubleshooting socket path issues in Network Debug and Troubleshooting Guide\n",
"module_stdout": "",
"msg": "MODULE FAILURE",
"rc": 1
}
Suggestions to resolve:
Verify that you have write access to the socket path described in the error message.
Follow the steps detailed in enable network logging.
If the identified error message from the log file is:
2017-04-04 12:19:05,670 p=18591 u=fred | command timeout triggered, timeout value is 30 secs
or
2017-04-04 12:19:05,670 p=18591 u=fred | persistent connection idle timeout triggered, timeout value is 30 secs
Follow the steps detailed in timeout issues
Category “Unable to open shell”¶
Platforms: Any
The unable to open shell
message means that the ansible-connection
daemon has not been able to successfully talk to the remote network device. This generally means that there is an authentication issue. It is a “catch all” message, meaning you need to enable logging to find the underlying issues.
For example:
TASK [prepare_eos_tests : enable cli on remote device] **************************************************
fatal: [veos01]: FAILED! => {"changed": false, "failed": true, "msg": "unable to open shell"}
or:
TASK [ios_system : configure name_servers] *************************************************************
task path:
fatal: [ios-csr1000v]: FAILED! => {
"changed": false,
"failed": true,
"msg": "unable to open shell",
}
Suggestions to resolve:
Follow the steps detailed in enable_network_logging.
Once you’ve identified the error message from the log file, the specific solution can be found in the rest of this document.
Error: “[Errno -2] Name or service not known”¶
Platforms: Any
Indicates that the remote host you are trying to connect to can not be reached
For example:
2017-04-04 11:39:48,147 p=15299 u=fred | control socket path is /home/fred/.ansible/pc/ca5960d27a
2017-04-04 11:39:48,147 p=15299 u=fred | current working directory is /home/fred/git/ansible-inc/stable-2.3/test/integration
2017-04-04 11:39:48,147 p=15299 u=fred | using connection plugin network_cli
2017-04-04 11:39:48,340 p=15299 u=fred | connecting to host veos01 returned an error
2017-04-04 11:39:48,340 p=15299 u=fred | [Errno -2] Name or service not known
Suggestions to resolve:
If you are using the
provider:
options ensure that its suboptionhost:
is set correctly.If you are not using
provider:
nor top-level arguments ensure your inventory file is correct.
Error: “Authentication failed”¶
Platforms: Any
Occurs if the credentials (username, passwords, or ssh keys) passed to ansible-connection
(via ansible
or ansible-playbook
) can not be used to connect to the remote device.
For example:
<ios01> ESTABLISH CONNECTION FOR USER: cisco on PORT 22 TO ios01
<ios01> Authentication failed.
Suggestions to resolve:
If you are specifying credentials via password:
(either directly or via provider:
) or the environment variable ANSIBLE_NET_PASSWORD it is possible that paramiko
(the Python SSH library that Ansible uses) is using ssh keys, and therefore the credentials you are specifying are being ignored. To find out if this is the case, disable “look for keys”. This can be done like this:
export ANSIBLE_PARAMIKO_LOOK_FOR_KEYS=False
To make this a permanent change, add the following to your ansible.cfg
file:
[paramiko_connection]
look_for_keys = False
Error: “connecting to host <hostname> returned an error” or “Bad address”¶
This may occur if the SSH fingerprint hasn’t been added to Paramiko’s (the Python SSH library) know hosts file.
When using persistent connections with Paramiko, the connection runs in a background process. If the host doesn’t already have a valid SSH key, by default Ansible will prompt to add the host key. This will cause connections running in background processes to fail.
For example:
2017-04-04 12:06:03,486 p=17981 u=fred | using connection plugin network_cli
2017-04-04 12:06:04,680 p=17981 u=fred | connecting to host veos01 returned an error
2017-04-04 12:06:04,682 p=17981 u=fred | (14, 'Bad address')
2017-04-04 12:06:33,519 p=17981 u=fred | number of connection attempts exceeded, unable to connect to control socket
2017-04-04 12:06:33,520 p=17981 u=fred | persistent_connect_interval=1, persistent_connect_retries=30
Suggestions to resolve:
Use ssh-keyscan
to pre-populate the known_hosts. You need to ensure the keys are correct.
ssh-keyscan veos01
or
You can tell Ansible to automatically accept the keys
Environment variable method:
export ANSIBLE_PARAMIKO_HOST_KEY_AUTO_ADD=True
ansible-playbook ...
ansible.cfg
method:
ansible.cfg
[paramiko_connection]
host_key_auto_add = True
Error: “No authentication methods available”¶
For example:
2017-04-04 12:19:05,670 p=18591 u=fred | creating new control socket for host veos01:None as user admin
2017-04-04 12:19:05,670 p=18591 u=fred | control socket path is /home/fred/.ansible/pc/ca5960d27a
2017-04-04 12:19:05,670 p=18591 u=fred | current working directory is /home/fred/git/ansible-inc/ansible-workspace-2/test/integration
2017-04-04 12:19:05,670 p=18591 u=fred | using connection plugin network_cli
2017-04-04 12:19:06,606 p=18591 u=fred | connecting to host veos01 returned an error
2017-04-04 12:19:06,606 p=18591 u=fred | No authentication methods available
2017-04-04 12:19:35,708 p=18591 u=fred | connect retry timeout expired, unable to connect to control socket
2017-04-04 12:19:35,709 p=18591 u=fred | persistent_connect_retry_timeout is 15 secs
Suggestions to resolve:
No password or SSH key supplied
Clearing Out Persistent Connections¶
Platforms: Any
In Ansible 2.3, persistent connection sockets are stored in ~/.ansible/pc
for all network devices. When an Ansible playbook runs, the persistent socket connection is displayed when verbose output is specified.
<switch> socket_path: /home/fred/.ansible/pc/f64ddfa760
To clear out a persistent connection before it times out (the default timeout is 30 seconds of inactivity), simple delete the socket file.
Timeout issues¶
Persistent connection idle timeout¶
By default, ANSIBLE_PERSISTENT_CONNECT_TIMEOUT
is set to 30 (seconds). You may see the following error if this value is too low:
2017-04-04 12:19:05,670 p=18591 u=fred | persistent connection idle timeout triggered, timeout value is 30 secs
Suggestions to resolve:
Increase value of persistent connection idle timeout:
export ANSIBLE_PERSISTENT_CONNECT_TIMEOUT=60
To make this a permanent change, add the following to your ansible.cfg
file:
[persistent_connection]
connect_timeout = 60
Command timeout¶
By default, ANSIBLE_PERSISTENT_COMMAND_TIMEOUT
is set to 30 (seconds). Prior versions of Ansible had this value set to 10 seconds by default.
You may see the following error if this value is too low:
2017-04-04 12:19:05,670 p=18591 u=fred | command timeout triggered, timeout value is 30 secs
Suggestions to resolve:
Option 1 (Global command timeout setting): Increase value of command timeout in configuration file or by setting environment variable.
export ANSIBLE_PERSISTENT_COMMAND_TIMEOUT=60
To make this a permanent change, add the following to your
ansible.cfg
file:[persistent_connection] command_timeout = 60
Option 2 (Per task command timeout setting): Increase command timeout per task basis. All network modules support a timeout value that can be set on a per task basis. The timeout value controls the amount of time in seconds before the task will fail if the command has not returned.
For local connection type:
Suggestions to resolve:
- name: save running-config cisco.ios.ios_command: commands: copy running-config startup-config provider: "{{ cli }}" timeout: 30
Suggestions to resolve:
- name: save running-config cisco.ios.ios_command: commands: copy running-config startup-config vars: ansible_command_timeout: 60
Some operations take longer than the default 30 seconds to complete. One good example is saving the current running config on IOS devices to startup config. In this case, changing the timeout value from the default 30 seconds to 60 seconds will prevent the task from failing before the command completes successfully.
Persistent connection retry timeout¶
By default, ANSIBLE_PERSISTENT_CONNECT_RETRY_TIMEOUT
is set to 15 (seconds). You may see the following error if this value is too low:
2017-04-04 12:19:35,708 p=18591 u=fred | connect retry timeout expired, unable to connect to control socket
2017-04-04 12:19:35,709 p=18591 u=fred | persistent_connect_retry_timeout is 15 secs
Suggestions to resolve:
Increase the value of the persistent connection idle timeout. Note: This value should be greater than the SSH timeout value (the timeout value under the defaults section in the configuration file) and less than the value of the persistent connection idle timeout (connect_timeout).
export ANSIBLE_PERSISTENT_CONNECT_RETRY_TIMEOUT=30
To make this a permanent change, add the following to your ansible.cfg
file:
[persistent_connection]
connect_retry_timeout = 30
Playbook issues¶
This section details issues are caused by issues with the Playbook itself.
Error: “Unable to enter configuration mode”¶
Platforms: Arista EOS and Cisco IOS
This occurs when you attempt to run a task that requires privileged mode in a user mode shell.
For example:
TASK [ios_system : configure name_servers] *****************************************************************************
task path:
fatal: [ios-csr1000v]: FAILED! => {
"changed": false,
"failed": true,
"msg": "unable to enter configuration mode",
}
Suggestions to resolve:
Use
connection: ansible.netcommon.network_cli
andbecome: yes
Proxy Issues¶
delegate_to vs ProxyCommand¶
In order to use a bastion or intermediate jump host to connect to network devices over cli
transport, network modules support the use of ProxyCommand
.
To use ProxyCommand
, configure the proxy settings in the Ansible inventory
file to specify the proxy host.
[nxos]
nxos01
nxos02
[nxos:vars]
ansible_ssh_common_args='-o ProxyCommand="ssh -W %h:%p -q bastion01"'
With the configuration above, simply build and run the playbook as normal with
no additional changes necessary. The network module will now connect to the
network device by first connecting to the host specified in
ansible_ssh_common_args
, which is bastion01
in the above example.
You can also set the proxy target for all hosts by using environment variables.
export ANSIBLE_SSH_ARGS='-o ProxyCommand="ssh -W %h:%p -q bastion01"'
Enabling jump host setting¶
- Bastion/jump host with netconf connection can be enabled by:
Setting Ansible variable
ansible_netconf_ssh_config
either toTrue
or custom ssh config file pathSetting environment variable
ANSIBLE_NETCONF_SSH_CONFIG
toTrue
or custom ssh config file pathSetting
ssh_config = 1
orssh_config = <ssh-file-path>
undernetconf_connection
section
If the configuration variable is set to 1 the proxycommand and other ssh variables are read from default ssh config file (~/.ssh/config).
If the configuration variable is set to file path the proxycommand and other ssh variables are read from the given custom ssh file path
Example ssh config file (~/.ssh/config)¶
Host jumphost
HostName jumphost.domain.name.com
User jumphost-user
IdentityFile "/path/to/ssh-key.pem"
Port 22
# Note: Due to the way that Paramiko reads the SSH Config file,
# you need to specify the NETCONF port that the host uses.
# In other words, it does not automatically use ansible_port
# As a result you need either:
Host junos01
HostName junos01
ProxyCommand ssh -W %h:22 jumphost
# OR
Host junos01
HostName junos01
ProxyCommand ssh -W %h:830 jumphost
# Depending on the netconf port used.
Example Ansible inventory file
[junos]
junos01
[junos:vars]
ansible_connection=ansible.netcommon.netconf
ansible_network_os=junipernetworks.junos.junos
ansible_user=myuser
ansible_password=!vault...
Note
Using ProxyCommand
with passwords via variables
By design, SSH doesn’t support providing passwords via environment variables.
This is done to prevent secrets from leaking out, for example in ps
output.
We recommend using SSH Keys, and if needed an ssh-agent, rather than passwords, where ever possible.
Miscellaneous Issues¶
Intermittent failure while using ansible.netcommon.network_cli
connection type¶
If the command prompt received in response is not matched correctly within
the ansible.netcommon.network_cli
connection plugin the task might fail intermittently with truncated
response or with the error message operation requires privilege escalation
.
Starting in 2.7.1 a new buffer read timer is added to ensure prompts are matched properly
and a complete response is send in output. The timer default value is 0.2 seconds and
can be adjusted on a per task basis or can be set globally in seconds.
Example Per task timer setting
- name: gather ios facts
cisco.ios.ios_facts:
gather_subset: all
register: result
vars:
ansible_buffer_read_timeout: 2
To make this a global setting, add the following to your ansible.cfg
file:
[persistent_connection]
buffer_read_timeout = 2
This timer delay per command executed on remote host can be disabled by setting the value to zero.
Task failure due to mismatched error regex within command response using ansible.netcommon.network_cli
connection type¶
In Ansible 2.9 and later, the ansible.netcommon.network_cli
connection plugin configuration options are added
to handle the stdout and stderr regex to identify if the command execution response consist
of a normal response or an error response. These options can be set group/host variables or as
tasks variables.
Example: For mismatched error response
- name: fetch logs from remote host
cisco.ios.ios_command:
commands:
- show logging
Playbook run output:
TASK [first fetch logs] ********************************************************
fatal: [ios01]: FAILED! => {
"changed": false,
"msg": "RF Name:\r\n\r\n <--nsip-->
\"IPSEC-3-REPLAY_ERROR: Test log\"\r\n*Aug 1 08:36:18.483: %SYS-7-USERLOG_DEBUG:
Message from tty578(user id: ansible): test\r\nan-ios-02#"}
Suggestions to resolve:
Modify the error regex for individual task.
- name: fetch logs from remote host
cisco.ios.ios_command:
commands:
- show logging
vars:
ansible_terminal_stderr_re:
- pattern: 'connection timed out'
flags: 're.I'
The terminal plugin regex options ansible_terminal_stderr_re
and ansible_terminal_stdout_re
have
pattern
and flags
as keys. The value of the flags
key should be a value that is accepted by
the re.compile
python method.
Intermittent failure while using ansible.netcommon.network_cli
connection type due to slower network or remote target host¶
In Ansible 2.9 and later, the ansible.netcommon.network_cli
connection plugin configuration option is added to control
the number of attempts to connect to a remote host. The default number of attempts is three.
After every retry attempt the delay between retries is increased by power of 2 in seconds until either the
maximum attempts are exhausted or either the persistent_command_timeout
or persistent_connect_timeout
timers are triggered.
To make this a global setting, add the following to your ansible.cfg
file:
[persistent_connection]
network_cli_retries = 5